SharePoint Knowledge Management – Best Practices

When it comes to SharePoint knowledge management, there are plenty of aspects that should be taken into consideration. SharePoint can augment organizational learning and project management value in some organization if implemented properly and professionally. Basically, it enables interested parties to gain access to those that possess relevant information and the information is presented in a format that is both easy and convenient to digest and apply.

When certain type of resources are integrated into broader knowledge transfer, it tends to provide much better usage and value in return. It is not easy to promote sharing on a “just in case” basis. People often do not know how to share the information they know in the absence of an immediate and specific requirement to share. It does not mean that people in the organization are not willing to share on principle, which is often the result of ineffective knowledge sharing initiatives.

For example, if you put experts in a space with someone who could really benefit from their expertise, then they would surely be willing to share what they know in an effective and constructive manner.

SharePoint Knowledge Management – Best Practices

  • There are certain effective and productive means to help experts instruct and provide knowledge from their own experiences that could later prove to be effective for others. For instance, the After Action Review (AAR) process, initially developed by the US army, is an extremely powerful technique of enabling experts to deliver more out of their experiences.
  • This procedure can also be employed as one input that allows others to draw their benefits from the process even if they were not involved in the original projects. Not only is this process powerful, but it is easy to introduce as well. Furthermore, if you share some outputs of the AAR process through SharePoint, you may be able to achieve incremental organizational value. This is one of those methods that can offer vital project management knowledge and skill for effective project delivery.
  •  The ideal way of getting true organizational value out of SharePoint is to concentrate on imparting value to the individual knowledge workers and experts. The fact of the matter is that you focus on giving benefits to the individuals and you get organizational value with it. When you focus on organizational needs before individual, you tend to fail on all levels.
  •  When you decide to focus on the individual level for effective SharePoint knowledge management, you will have to be prepared to tolerate certain things. For example, people may get much more traction out of working out their own tags for material than they will out of making an effort to discern a taxonomy system that is organizationally effective but unfamiliar to them.

By considering these approaches and techniques, it will surely contribute to effective SharePoint knowledge management and organizational learning.

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Marissa Hart is the Lead Author & Editor ShareMe. ShareMe is a blog focused on SharePoint Online. SharePoint Online delivers the powerful features of SharePoint without the associated overhead of managing the infrastructure.